At AGParts Education, our commitment to quality is unparalleled!

We offer a wide range of products and services to best fit your needs. Here’s how we can to make your school’s parts procurement process a success:

Technical Support:

• Technical Support Specialists are available to help with any question or issue you encounter during the installation of your replacement part.
• Tutorial videos and phone support available upon request. Please send any requests to QA@agpartsworldwide.com.

Customer Service – Damaged Items:

• Items damaged in transit must be reported within 24 hours of delivery at your facility. Please save all packaging.
• Contact customerservice@agpartsworldwide.com for assistance with damaged items.

Customer Service – Missing Items:

• Items missing from your order must be reported within five days of delivery at your facility.
• Contact customerservice@agpartsworldwide.com for assistance with missing items.

Customer Service – Motherboards:

Core Exchange – A motherboard that was purchased in exchange for a broken motherboard returned to AGP:

• If you did not receive a label with your Exchange purchase, please email us at: customerservice@agpartsworldwide.com.
• Please do not use the Return Label Form to return a Core Exchange Part.

Reworks – A motherboard that has been previously repaired by AGP and is within the one-year warranty period:

• Please use the Return Label Form to return a rework and choose the Motherboard Repair Rework button to receive a shipping label.

If you have any questions regarding  Motherboards, please email us at customerservice@agpartsworldwide.com.

Limitations:

AGParts reserves the right to deny credit upon receipt of items if any of the following occur:

• After inspection, our technicians find that the part is not an AGParts product with our internal labels.

Customer Service – Device Repair:

Reworks – A device that has been previously repaired by AGP and is within the predefined warranty period:

• Please use the Return Label Form to return a rework and choose the Whole Unit Repair Rework button to receive a shipping label.

If you have any questions regarding device repair, please email us at customerservice@agpartsworldwide.com.

Warranty Information – Defects:

• One-year warranty on AC adapters, batteries, and motherboards against defect.
• One-year warranty on motherboard repairs.
• One-year warranty on device repairs.

• 120-day warranty on refurbished devices against manufacturer defects in materials and workmanship.

• Limited Lifetime warranty on all other products against manufacturer defect in materials and workmanship.
• Excludes cracks or incidental damages obtained from general use and wear.
• A functional, compatible item will be sent as replacement for the defective item.

Warranty Information – Returns:

• Wrong part – functional: 60 Days
• No longer needed: 120 Days
• In the spirit of partnership, we do not apply restocking fees on our returns as our competitors do.

For our B2B Warranty, please visit AGParts Worldwide.

Limitations:

AGParts reserves the right to deny credit upon receipt of items if any of the following occur:

• After inspection, our technicians find that the part is not an AGParts product.
• Part incurs damage during transit due to improper packaging by customer. Please follow proper packaging practices as directed.